After-sales service and support

Innovation. Optimization. Solution.

We develop solutions and think ahead. Our global service network is ready to support you with know-how and experience – over the entire lifecycle of your automation solution. We provide the uptime you need to get the most value and return on your equipment investment. We enable your production to run reliably and give you freedom of action. So you can concentrate on what is most important: your customers’ wishes and market developments.

inos supports you in the development, planning, execution and use of your project.

Optimally equipped today for tomorrow’s challenges and markets

Turnkey service

Our service concept is as individual as our customers. We provide support where you need us with what you need – in development, system planning, project implementation and permanent use. It’s a turnkey partnership that makes the difference.

We are always at your side

  • During development: You can influence the development of your solution at any time.
  • During planning: As a system provider, we keep an eye on the technological and commercial challenges for you.
  • During execution: We provide professional project management that respects schedules and budgets.
  • During utilization: Our service team keeps your automation solution and personnel up to date with our know-how.
Our support ensures maximum system availability.

“Our high quality standards set our global customer service apart and create trust and long-term partnerships. Our customers always benefit from this experience and our smooth after-sales service. Our holistic service concept offers the modules: Support, training, system health checks and updates and upgrades!”

 

COO inos Karsten Trautmann
Karsten Trautmann COO inos

inos service modules with added value and vision

SUPPORT

We’re here for you

Support - inos

Maximum plant availability due to:

  • On-site support
  • Telephone hotline
  • Remote support
  • Documentation, system manual
  • Spare parts availability

Our support can be combined flexibly and customer-specifically, depending on the requirements of your system and your specialist departments – optionally with coordinated processes, defined response times and contact persons.

Our standard response time within office hours is two hours or less. inos is also happy to provide custom response times upon request: specifically for times outside of our office hours, for weekends, or 24/7.

Ask for the right solution for you.

TRAINING

Stay up to date

Training - Inos

Strengthen your “vision team” – increase the added value of your systems.

We offer you:

  • Individual follow-up training
  • Basic training
  • Maintenance training
  • Expert training courses

The training courses can take place directly at your premises, in the inos training rooms or as a webinar.

CYCLIC SYSTEM HEALTH CHECK

Project completion is start of service

In our health check, we regularly check your plant.

Raise your plant’s availability – because foresight is better than downtime.

We check for you regularly, depending on the system and your wishes:

  • Wear on sensors and cables
  • System and sensor calibration and system performance
  • General check of the hardware
  • PC optimization and operation
  • Switch cabinet maintenance
  • Review / adaptation of software versions
  • Process analysis
  • Evaluation of the overall system

UPDATE AND UPGRADE

There is always something new: stay up-to-date

With updates and upgrades, you increase performance.

Improve your performance by...

  • Upgrading the hardware at the end of a model cycle and bringing it up to the current state of the art
  • Deploying additional software modules
  • Regularly carrying out software updates

Contact us any time

We’re happy to help you!

Nothing beats direct personal contact. Do you have a specific request or would you like more detailed information about our range of services? Get in touch with us!

inos service